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Player Protection and Security Information

 

REMEMBER – BE ALERT
Protect yourself and your money.  If it sounds too good to be true, it’s a scam!

Ask questions
L isten carefully
Educate yourself
Refuse to be pressured
Tell the authorities


Security Mission

The Vermont Lottery Commission is committed to ensuring that all aspects of our games meet or exceed industry standards for quality, fairness, and integrity.  In addition, we strive to ensure that all aspects of our organization, including our agent network, function in an honest and ethical manner. If you know of, or suspect, any impropriety please contact us at security@vtlottery.com or by phone (802) 479-5686 or 1-800-322-8800 (in Vermont)

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VT Amber Alert Plan Network - Proud Partner

The Amber Alert Plan was originally started in the Dallas/Fort Worth area in 1996 after the abduction and murder of a nine year old girl, Amber Hagerman. This emergency broadcast response alert is a statewide innovative program that partners the state’s law enforcement community, media broadcasting agencies, and the public in locating abducted children. It provides the public with immediate and up-to-date information about child abduction via widespread media broadcasts and solicits the public’s help in the safe and swift return of the child.

Speed is essential in distributing child kidnapping information, as the first few hours after abduction are the most critical. The AMBER Alert will encourage the public to look for the kidnapped child and to call the police immediately if they have any information to assist in the child’s safe recovery.

How the Vermont Lottery Participates:

The Vermont Lottery Commission is a proud partner of the Vermont Amber Alert network.  In the event that an AMBER Alert is issued, approximately 700 ticket terminals and each player advertising display unit at Lottery retail locations will broadcast emergency notices alerting the public that a child has been abducted and is believed to be in imminent danger.  Every Lottery terminal will also print out the full Amber Alert message for customers to read.  The player advertising displays provide information related to the Amber Alert to include photographs if available.  When the Amber Alert is cancelled the terminals are notified and the Amber Alert information is removed from the on-line tickets and player advertising displays.

Cooperation between the Lottery, law enforcement agencies and the media allows for maximum public participation.  By working together, the chances of recovering a child can be dramatically improved.

For more information related to the Vermont Amber Alert Network please select an image below or contact your local law enforcement agency: 

Amber Alert VSP Seal

 

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Lottery Scams - Be ALERT!

January 30, 2013: Recently a SCAM has surfaced in Vermont. A person is calling recent winners claiming that they have been entered into a separate drawing. This person claims to be from the Vermont Lottery and states that the winner has won an additional $1 Million, provided that they go directly to a money transfer station and wire him $200. This call has no connection to the Vermont Lottery and is a scam. If you encounter this call, hang up immediately and notify the Internet Crime Complaint Center (IC3) of the FBI by filing a complaint on their web site at: www.ic3.gov or call 1-800-649-2424 for the Vermont Consumer Assistance Program, office of the Attorney General.

The Vermont Lottery Commission wants to provide customers with the tools necessary to ensure the highest level of integrity and security continues among our agents and customers.  Vermont Lottery players can protect themselves from scams through some easy tips and advice.  Some of the common scams found nationwide are listed below:
 
Common Lottery Scam Scenarios:

  • A person claims he/she is unable to redeem a winning ticket because he/she is in the country illegally, and offers to sell you the “winning”ticket.  A second person – posing as a stranger to the first person – walked by, and “confirms” that the ticket is “valid”.

  • A person says the lottery is requiring cash up-front to redeem a winning ticket and offers to split the prize with you in exchange for “good faith”money.

  • You receive an e-mail claiming to be from “Vermont Lottery Headquarters” saying you have won a prize and need to pay a “processing” fee.  You may be asked for bank account information and/or a social security number.

  • You receive a letter with a foreign postmark and official-looking documents claiming you are one of the winners of a foreign lottery.  The letter states you must send the bank account information and/or pay a processing fee to claim a prize.

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Tips to Protect Yourself
  • ALWAYS sign the back of your tickets.  This prevents another individual from cashing your ticket if it becomes lost or stolen.  Lottery tickets are bearer’s instruments, meaning the person who signs the back of the ticket owns the ticket.  If you have a winning ticket, and you don’t sign your ticket, ANYONE can sign your ticket, claim your ticket and receive payment. 

  • DO NOT alter a signature on any Lottey ticket.  Any alterations may invalidate all claims associated with the ticket.  If you have questions please contact Lottery Security. 

  • For winning tickets, ask to see the receipt printed from the terminal.  Looking at this receipt will tell you for sure if you are a winner and confirm the amount of your winnings.  The agent must keep the cash receipt and ticket for winning tickets cashed at their location. Ask for the cash receipt for all non-winning tickets.  The receipt will allow you to double check that your ticket is a non-winner.

  • Watch your transaction on the customer transaction display screen mounted near the counter.  This transaction screen will tell you details about your transaction. Each agent should have this transaction screen in plain view.

  • Listen for the terminal tones.  When you are a winner, for prizes up to $500 it will say “Winner! Winner!”   For prizes $500 & up it will say “Winner! Winner! Winner! Winner! Claim at Lottery.”

  • If you suspect an agent is not giving you your proper prize, please notify Lottery Security immediately and we can help you resolve the issue. 

  • If you purchase an Instant Scratch Game, prior to playing the game, check the surface of the ticket to make sure the latex has not been previously scratched anywhere on the ticket.  If the ticket appears to have been tampered with, do not play the ticket and contact Lottery Security immediately.

  • NEVER agree to help a stranger cash a lottery ticket.

  • Only purchase lottery tickets from authorized Lottery agents.  If you are approached by an individual offering a winning ticket for cash, refuse the offer. 

  • Vermont Lottery does not allow agents to charge a commission or fee for paying prizes.  If you are charged a commission or fee, please contact Lottery Security immediately.

  • NEVER claim a prize for any lottery ticket for someone you don’t know.  If you are approached by a stranger asking for help cashing a ticket, contact Lottery Security immediately.

  • NEVER respond to a phone call or e-mail from someone who offers you a guaranteed prize.  You are not guaranteed a prize by the Lottery, only a chance to win if you purchase a valid ticket.

  • Be suspicious of telephone calls from someone who claims to be from the Lottery.  If you are in doubt, obtain the name of the individual and contact the Lottery for confirmation at (802) 479-5686 or 1-800-322-8800 (in Vermont).

  • Unless you enter a second chance drawing or “promotional game” sponsored by the Lottery, you will never be contacted by us informing you that you have won.  If you receive a “winner” notice for a drawing you never entered or you are asked to send money to any person in order to claim your “prize,” this is likely a scam.

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State Of Vermont Lottery Statutes

The State of Vermont created a State Lottery in 1977.  The legislation is listed under Title 31, Chapter 14.  You may click the link below to view the statutes in their entirety or by visiting www.leg.state.vt.us :

Vermont Lottery Statutes Online

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Lottery Fraud Prevention

FTC - Cross Border FraudFederal Trade Commission - Cross Border Fraud
More and more, scammers are reaching across national borders to commit their crimes. Cross-border fraud where false lottery prizes are used as lures has become one of the most serious problems within the lottery industry. With the technology available today, cross-border lottery scams are becoming more common than ever. To find out more about the schemes scammers use to steal large amounts of money and how you can avoid being a victim, please visit their web site or call 1-877-FTC-HELP (1-877-382-4357).

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Fraud Watch International

Fraudwatch InternationalIn recent years, the Internet has become a means for criminals to defraud innocent people out of their money and identity.  Fraud Watch International lists numerous lottery scams operating around the world.  To learn about these scams and how to protect your identity, please visit Fraud Watch International.

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Protection and Security FAQ’s

Should I sign my ticket before claiming my prize at a lottery agent?

Lottery Tickets must be signed by the customer before the agent will validate them.  Agents cannot validate tickets that are not signed.  VLC strongly recommends that you sign your ticket.  This identifies the ticket as yours and helps protect you if you were ever to lose it.

Why should I sign my ticket?

VLC requires that you write or print your name on your lottery ticket before an agent can validate it.  This is for your own protection.  Signing the ticket is an easy way to identify it as yours.  And that makes it difficult for someone else to claim your prize if your ticket is a winner.  It also helps protect you if you were ever to lose it.  Agents cannot validate tickets that are not signed.

What happens if I lose my winning lottery ticket?

The Vermont Lottery is not responsible for lost or stolen tickets and cannot pay a prize without a valid winning ticket. As a bearer instrument, a lottery ticket claim can be filed by anyone in possession of the ticket. That's why, if you win, it's important to protect yourself by signing your name and filling out all the information on the back of your winning ticket.  If you choose to mail your winning lottery ticket to Vermont Lottery Headquarters for payment, you should consider using a shipping method that tracks the package, especially for prizes of higher value.

What is the proper procedure for agents to follow when validating lottery tickets?

  • All Vermont Lottery agents are required to pay prizes of up to $100, but may pay up to $499

    1. When you present a ticket for validation, all agents must follow these simple steps:

      • Check to make sure the ticket(s) are signed before validating;

      • If ticket(s) are not signed, ask the claimant to sign them to include their full name and address on the back of the ticket;

      • Verify the identity of the claimant by asking for a valid photo identification -- such as a drivers licenses or passport id;

      • Verify the ticket has not been altered;

      • Verify the ticket is a valid winning ticket;

      • Pay the claimant;

      • Ensure the Lottery terminal customer transaction display screen is visible to the customer at all times.

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Contact Information – Vermont Lottery Security

Vermont Lottery Commission
ATTN: Director of Security
1311 US Route 302, Suite 100
Barre, Vermont  05641-2399

Phone: 802.479.5686
Toll Free: 1.800.322.8800 (in Vermont)

Email: security@vtlottery.com

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